Common Questions

Common Questions



Does the store ship to all cities of Saudi Arabia?

Yes, it ships to all regions of Saudi Arabia



Does the store ship internationally?

Currently not, will be announced at a later time



What are the payment methods available on the store?

Bank Transfer - Coming Soon

Mada card

Credit card

Apple Pay

STC pay



Can the order be sent as a gift to another address?

Yes, it can, and the options will appear to fill in the buyer’s data and the recipient’s data to facilitate the delivery process.


In the gifts section - coming soon - there is a gift wrapping request that you can add to the basket

You can write your preferred packaging directions in the notes box that will appear to you during ordering

Or if you want to write a specific phrase on the gift card.



Can I cancel my order before shipping?

Yes, you can cancel it when the status of the application is pending review by contacting customer service



Can I cancel my order after shipping?

You cannot cancel it because it has been handed over to the shipping company and the delivery process has started for you.



What is the period of exchange and return?

Exchange 5 and return within 3 days of receiving the product, the customer bears the costs of return and exchange, which are the shipping costs,

It is deducted from the value of the returned or exchanged product.